Motel Operations Manager
- Retail
- No Education Required
- Retail
- No Education Required
- 3 people applied for this job
- Date Posted: May 20
- Job number: 4631
- Retail
- Employment type: Full-time
Job Description
About the role
Join the team at City Sider Motel as our Motel Operations Manager. This full-time role in Tamworth, NSW will see you responsible for overseeing the day-to-day operations of our well-established motel. With a focus on delivering exceptional customer service, you will play a key part in ensuring the smooth running of the business and contributing to its continued success.
What you’ll be doing
Managing the motel’s front office operations, including check-in/check-out, reservations, and guest relations
Overseeing the housekeeping and maintenance team to maintain high standards of cleanliness and presentation throughout the property
Monitoring inventory and placing orders for supplies as needed
Effectively managing staffing, rostering, and training to ensure excellent service delivery
Analysing booking data and occupancy rates to identify opportunities for improvement
Addressing customer feedback and resolving any issues or complaints in a timely and professional manner
Key Responsibilities
What we’re looking for
Significant experience in a similar operations management role either within the hospitality industry or similar experience in a management role.
Proven track record of leading and motivating teams to deliver exceptional customer service
Strong organisational and time management skills with the ability to multitask effectively
Excellent communication and interpersonal skills to liaise with guests, staff, and other stakeholders
Sound business acumen and an analytical mindset to drive performance improvements
Familiarity with computer software and systems
A commitment to delivering exceptional guest experiences
Skill & Experience
What we offer
At City Sider Motel, we are dedicated to creating a positive and supportive work environment for our team. In addition to a competitive salary, we offer a range of benefits including:
Opportunities for career development and advancement
In-house training and professional development
The ability to live in and enjoy a fully furnished Managers unit, or off site come to work manage the motel and then be back home in time for dinner with the family.
Enjoy a 5 ½ Day working week.
4 weeks paid annual leave.
Health and wellbeing initiatives to support work-life balance
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